Privacy Policy for Realmtrac Mobile (iOS)
Last Updated: [26-11-2025]
Effective Date: [26-11-2025]
1. Introduction
Realmtrac Mobile (“the App”) is developed to provide users with asset tracking, fleet management and monitoring services.
This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you use the App.
By using Realmtrac Mobile, you agree to the terms in this Privacy Policy.
2. Information We Collect
Depending on how you use the App, we may collect:
2.1 Information You Provide Directly
- Account details (username, email, password — if applicable)
- Profile information (name, role, company — if applicable)
- Data you submit through the App (e.g., forms, notes, reports, images)
- Support requests or inquiries
2.2 Information Collected Automatically
- Device information (model, OS version, language)
- App usage data (features used, interactions, error logs)
- Performance and diagnostics data (crash logs, loading times)
2.3 Location Data (If Applicable)
- Approximate or precise location, used for [purpose, e.g., asset positioning, on-site verification, navigation, etc.]
- Location access is only collected with your permission and can be disabled in your device settings.
2.4 Photos / Media (If Applicable)
- If users can upload images, media, or documents:
- The App may request access to your camera or photo library to allow you to capture and upload content. We do not access your photos unless you select them manually.
3. How We Use Your Information
We use personal information to:
- Provide and operate Realmtrac Mobile
- Authenticate users and manage accounts
- Process and store data submitted through the App
- Improve App performance, stability, and user experience
- Respond to customer support requests
- Comply with legal obligations
- We do not use your information for marketing without your explicit consent.
4. Legal Basis for Processing
Depending on your region, we may process your data based on:
- Your consent
- Performance of a contract
- Our legitimate interests in improving the App
- Compliance with legal obligations
- (POPIA, GDPR, and other relevant frameworks)
5. How We Share Your Information
We do not sell or rent your personal information.
We may share information only with:
- Service providers (e.g., cloud hosting, analytics, authentication providers)
- Your organisation or employer if the App is part of a business service
- Law enforcement if required by valid legal requests
- All third-party providers are required to protect your data and only use it for approved purposes.
6. Data Storage and Security
We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse.
Security measures include:
- Encrypted data transmission (HTTPS)
- Restricted internal access
- Secure authentication mechanisms
- Routine security audits
- No method of transmission is 100% secure, but we take all reasonable steps to protect your information.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide the service
- Meet contractual requirements
- Comply with legal obligations
- You may request deletion of your data at any time (see Section 10).
8. Children’s Privacy
- Realmtrac Mobile is not intended for children under 13 (or the applicable age in your country).
- We do not knowingly collect data from children.
- If we become aware of such collection, we will delete the information immediately.
9. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request corrections or updates
- Request deletion of your data
- Object to processing
- Withdraw consent
- Request a copy of your data
- To exercise any rights, contact us at info@realmtrac.co.za
10. Transfers of Data
- Your data may be stored or processed in other countries.
- We ensure all transfers comply with applicable data protection laws and that adequate safeguards are in place.
11. Changes to This Privacy Policy
- We may update this Privacy Policy periodically.
- Changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
For questions, concerns, or data requests, contact:
Realm track cc
Email: info@realmtrac.co.za
Website: www.realmtrac.co.za
